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Web-Architect Computing provides services
to clients all around
the world. Web-Architect™
has the responsibility
to protect each client
and provide them with
the best services
available. The following
guidelines were designed
to insure these
services.
Content:
All services provided by
Web-Architect Computing may be
used for lawful purposes
only. Transmission,
storage, or presentation
of any information, data
or material in violation
of any United States
Federal, State or City
law is prohibited. This
includes, but is not
limited to: copyrighted
material, material we
judge to be threatening
or obscene, unlicensed
software or files, or
material protected by
trade secret and other
statue. The subscriber
agrees to indemnify and
hold harmless Web-Architect
Computing from any claims
resulting from the use
of the service which
damages the subscriber
or any other party.
Note: Pornography and
sex-related
merchandising are
prohibited on any
Web-Architect Computing™
Examples of
non-acceptable content
or links
-
Pirated software
-
"Illegal MP3's"
-
Hackers programs or
archives
-
Warez Sites
-
Child Pornography
Web-Architect Computing
will be the sole arbiter
as to what constitutes a
violation of this
provision.
Unlimited
Traffic/Hits & Server
Resource Usage:
Web-Architect Computing is
pleased to offer our
clients unlimited
traffic/hits, and server
usage. Unlimited
Traffic/Hits refers to
the number of visitors
to your website, NOT the
amount of bandwidth/data
transfer. Your account
is still limited to the
allotted bandwidth/data
transfer included with
your selected package.
To maintain the
integrity of our service
the following
traffic/usage
limitations apply.
-
Sites with banners,
graphics or cgi's
running from their
domain being used on
other domains.
-
Sites with immense
graphic archives or
galleries.
-
Sites offering immense
download archives,
such as .zip, .tar, .ra
and .GZ.
-
Sites running large
chat room gatherings.
-
Sites using more than
20% of system
resources
If you do not qualify
for unlimited
traffic/hits, your
account may be required
to be upgraded, or,
Web-Architect Computing may move
your site to a different
server, to reduce the
load on the server you
are currently
residing... Web-Architect
Computing will be the sole
arbiter as to what
constitutes a violation
of usage limitations.
Bandwidth/data transfer
will go unmonitored
until you reach your
account limit, then
normal over-usage data
transfer costs will
apply. At any time
Web-Architect Computing may move
your site to a different
server, to reduce the
load on the server you
are currently
residing...
Chat Rooms:
Web-Architect Computing does
allow clients to install
their own chat rooms.
However, these tend to
be large system hogs and
may fall into the usage
limitations clause. We
do provide a html based
cgi chatroom that runs
without hindering the
performance of the
machine for others. You
are free to run your own
chat script, as long as
it does not hinder
server performance.
Background
Processes/Programs
Web-Architect Computing may
allow programs to run
continually in the
background, these are
considered on a one to
one basis and a extra
charge may be incurred
based on system
resources used and
operational maintenance
needed.
Cron Jobs:
Web-Architect™ does allow
Cron Jobs to be
conducted on our
servers.
IRC:
Web-Architect™ currently
does not allow IRC or
IRC bots to be operated
on our servers.
Multiple Connections:
Multiple telnet and ftp
sessions are allowed, on
a single hosting
account.
Idle Timeouts:
Web-Architect Computing may
disconnect any idle
connection to the
network.
Average timeouts are:
FTP - 300 seconds
Telnet - 2 hours
Commercial
Advertising - Email:
Spamming, or the sending
of unsolicited email,
from a Web-Architect Computing.
server or using an email
address that is
maintained on a
Web-Architect Computing. machine
is STRICTLY prohibited.
For general reference,
we consider spam any
email that is sent to
more than 10 people at a
time that did not ask
for it to be sent to
them.
Web-Architect Computing. will be
the sole arbiter as to
what constitutes a
violation of this
provision. Opt-In email
is acceptable, as long
as Opt-Out/Removal
request are fully
honored. Please make an
effort to limit outgoing
mail on your account to
no more than 1000 pieces
per hour. Large mailings
are preferred to be sent
from the hours of 12AM -
8AM EST
Server Abuse:
Any attempts to
undermine or cause harm
to a Web-Architect
Computing
server or customer of
Web-Architect Computing. is
strictly prohibited.
Web-Architect Computing. will
pursue legal action to
the fullest extent for
all abuse of the
Web-Architect Computing
or other party's
Network.
Suspension/De-Activation:
If any terms or
conditions are failed to
be followed it will
result in grounds for
account suspension or
de-activation.
Web-Architect Computing reserves
the right to remove any
account without prior
notice. If Web-Architect
Computing deactivates your account(s) for violating
policy, your will
forfeit your rights to a
refund...and none will
be given. No refunds for
advance payments, on
de-activated accounts.
Normal policy is a
warning first, and
account de-activation
the second offense.
Serious offenses may
cause immediate
de-activation.
Service
Level Agreement
Web-Architect
Computing is proud
to offer an
exceptional level of
performance,
reliability, and
service. That is why
we are making
commitments to our
customers in the form
of a Service Level
Agreement (SLA) which
provides certain
rights and remedies
regarding the
performance of the
Web-Architect
network. The
Web-Architect Service
Level Agreement (SLA)
guarantees our
network/equipment
reliability and
performance. This
Service Level
Agreement (SLA)
applies to customers
of Web-Architect's
web hosting, reseller,
dedicated server,
co-location,
e-commerce, and
dial-up/dedicated
access services.
Uptime
Guarantee:
Web-Architect strives to
maintain a 99.5%
network and server
uptime service level.
This uptime percentage
is a monthly figure,
and is is calculated
solely by
Web-Architect
monitoring systems or
Web-Architect
authorized/contracted
outside monitoring
services. If
Web-Architect fails to
meet it's 99.5% uptime
guarantee, and it is
not due to one of the
exceptions below,
credits will be made
available to each
client, upon request,
on a case by case
basis. Web-Architect
does not credit a full
month's service for
minor downtime. This
would not be
financially healthy
for Web-Architect, and
in turn would only
negatively affect the
service level
Web-Architect provides
to you. "Partial
refunds for partial
downtime" is our
standard policy. In
extreme circumstances,
Web-Architect may
distribute full month
credits, but this is
dealt with on a case
by case basis. Details
on how credit amounts
are calculated can be
found below.
Exceptions:
Customer shall not
receive any credits
under this SLA in
connection with any
failure or deficiency
of the Web-Architect
network caused by or
associated with:
-
Circumstances beyond
reasonable control,
including, without
limitation, acts of
any governmental
body, war,
insurrection,
sabotage, embargo,
"Acts of God" (ie...fire,
flood, earthquake,
tornado, etc...),
strike or other
labor disturbance,
interruption of or
delay in
transportation,
unavailability of or
interruption or
delay in
telecommunications
or third party
services, failure of
third party software
or inability to
obtain raw
materials, supplies,
or power used in or
equipment needed for
provision of the
Service Level
Agreement
-
Telco Failure (ie...Verizon
cutting a fiber line
somewhere)
-
Backbone peering
point issues (ie...UUnet
having a router go
down in Virginia
that wipes out
internet service for
the entire East
Coast)
-
Scheduled
maintenance for
hardware/software
upgrades
-
Hardware failure
(faulty hardware is
rare, but cannot be
predicted nor
avoided). v
utilizes only name
brand hardware of
the highest quality
and performance.
-
Software bugs/flaws
(Expolits and bugs
may develop that
cause security
issues or downtime)
-
DNS issues not
within the direct
control of
Web-Architect
-
Network floods,
hacks, attacks from
outside parties or
individuals
-
Failure or error of
any Web-Architect
monitoring or
measurement system
-
Client’s acts or
omissions, including
without limitation,
any negligence,
willful misconduct,
or use of
Web-Architect service(s) in breach
of Web-Architect
Policy and Service
Guidelines (AUP), by
Client or others
authorized by
Client.
Connectivity:
Web-Architect's goal is
to make the
Web-Architect
network available to
Client free of outages
for 99.5% of the time.
An "outage” is defined
as an instance in
which Client is unable
to transmit and
receive IP packets due
to a Web-Architect
service failure for
more than 15
consecutive minutes,
excluding service
failures relating to
Web-Architect's
scheduled maintenance
and upgrades. The
Web-Architect network
does not include
client premises
equipment or any Telco
access facilities
connecting Client's
premises to such
infrastructure.
Web-Architect's goal is
to keep Average
Round-Trip Latency on
the Web-Architect
network to 85
milliseconds or less.
Web-Architect defines
“Average Round-Trip
Latency”, with respect
to a given month, as
the average time
required for
round-trip packet
transfers between the
Web-Architect network
and major US backbone
peering points during
such month, as
measured by
Web-Architect.
Web-Architect's goal is
to keep Average Packet
Loss on the
Web-Architect
network to 1% or less.
Web-Architect defines
“Average Packet Loss”,
with respect to a
given month, as the
average percentage of
IP packets transmitted
on the Web-Architect
network during such
month that are not
successfully
delivered, as measured
by Web-Architect.
Measurement:
Web-Architect will
periodically (on
average every 10
minutes) monitor
Web-Architect network
and server
availability using
software and hardware
components capable of
measuring application
traffic and responses.
Client acknowledges
that that such
measurements may not
measure the exact path
traversed by Client’s
internet connection,
and that such
measurements
constitute
measurements across
the Web-Architect
network but not other
networks to which
Client may connect.
Web-Architect reserves
the right to
periodically change
the measurement points
and methodologies it
uses without notice to
Client. Full network
and server reporting
will be posted to a
location designated by
Web-Architect and made
available to Client.
Hardware
Failure:
Web-Architect stands
behind all equipment
on our network. Faulty
hardware is rare, but
cannot be predicted
nor avoided.
Web-Architect utilizes
only name brand
hardware of the
highest quality and perfomance.
Web-Architect
will replace all
faulty hardware
affecting performance
levels of equipment
within 48 hours, which
includes hardware
issues that cause
server crashes or
speed issues. Hardware
failure resulting in
complete
network/server
outage/downtime will
be corrected within
two hours of problem
identification. Router
failure is an
exception to this SLA
guarantee, and may
require on-site Cisco
engineers or backbone
provider emergency
personnel to correct
the problem. Router
failure is governed by
current Web-Architect
contracts with Cisco
and backbone providers
in regard to the
emergency repair
service in case of
such an issue.
Web-Architect will
replace all faulty
hardware on dedicated
servers (rented or
leased servers), at no
charge to the Client,
with an unlimited free
replacement policy.
This includes parts
ordered as upgrades.
Credits:
Credit requests must
be made on the
Web-Architect web site,
by filling out the
"Service Level
Agreement (SLA)
Request" form. Each
request in connection
with network/server
outages/downtime must
be received by
Web-Architect within
five days of the occurance. Each
request in connection
with Average
Round-Trip Latency or
Average Packet Loss in
a calendar month must
be received by
Web-Architect within
five days after the
end of such month. The
total amount credited
to a Client for
Web-Architect not
meeting SLA service
levels will not exceed
the service fees paid
by Client
Web-Architect
for such services for
the period in
question. Each validly
requested credit will
be applied to a Client
invoice within 30 days
after Web-Architect's
receipt of such
request. Credits are
exclusive of any
applicable taxes
charged to Client or
collected by
Web-Architect. Upon
Client’s request (in
accordance with the
procedure set forth
below), Web-Architect
will issue a credit to
Client for
network/server
outages/downtime
occurring during any
calendar month that
are reported by Client
to Web-Architect and
confirmed by
Web-Architect's
measurement reporting.
Such credit will be
equal to one day’s
worth (1/30th) of the
monthly fees paid by
Client, (for all
service fees paid if
network outage, or
specific affected
service fees paid if
individual server
downtime) multiplied
by each hour (or
portion thereof
rounded to nearest
next hour) of the
cumulative duration of
such outage/downtime.
If Average Round-Trip
Latency on the
Web-Architect network
for a calendar month
exceeds 85
milliseconds, then
upon Client's request,
Web-Architect will issue
a credit to Client
equal to one day's
worth (1/30th) of the
monthly service fees
paid by Client for
such month. If Average
Packet Loss exceeds 1%
during a calendar
month, then upon
Client’s request,
Web-Architect™ will issue
a credit to Client
equal to one day's
worth (1/30th) of the
monthly service fees
paid by Client for
such month.
Account
cancellations
Your account can be
cancelled ONLY by
submitting secure
service
cancellation form.
Other methods of
cancellation are not
valid.
General:
Web-Architect Inc
reserves the right to
change or modify this
SLA to benefit the
Client, and will post
changes to location
currently housing this
SLA at time of
modification, which
will be made available
to Client. Except as
set forth in this SLA,
Web-Architect™ makes no
claims regarding the
availability or
performance of the
Web-Architect™ network or
servers. Specific
terms/points of this
SLA may be adjusted on
a case by case basis
by the specific
Service Agreement
signed/agreed by
client. In case of
difference
terms/points in SLA
and Service Agreement,
the Service Agreement
terms/points prevail
over this general SLA
policy. The Service
Agreement
signed/agreed by
client, is above and
beyond this SLA, and
Service Agreement
terms are in affect,
including, but not
limited to,
limitations of
liability.
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